Refund Policy

1. The refund rule

A registrant is entitled to a full refund after completing at least 8 clock hours or one-half of the course, whichever is less, if the registrant is dissatisfied and gives AdminClear a written reason within 14 days after the course concludes.

A registrant is also entitled to a full refund if the advertised instructor or the advertised instructor qualifications change and the registrant cancels before the course begins.

2. Dissatisfaction after attendance

All three conditions must be met for this full refund right:

• you completed at least 8 clock hours or one-half of the course, whichever is less;
• you are dissatisfied with the course; and
• we receive your written reason within 14 calendar days after the course concludes.

3. How attendance is measured

We use engaged seat time from the course activity record. Time stops when the learner is idle or the course is not active. For a course shorter than 16 hours, one-half of the published course length is the attendance threshold because it is less than 8 hours.

4. Instructor or qualification changes

If the instructor named in the course description changes, or the advertised instructor qualifications change, you may cancel before the course begins and receive a full refund. AdminClear keeps a record of the advertised and actual instructor information.

5. Courses and agency software

Every Texas course is sold as a separate enrollment at its listed price. The $499 annual agency plan covers software only and does not include courses. The statutory course refund rights above apply separately to each course registration.

6. Policy Builder refunds

The course refund rights above do not apply to Policy Builder because Policy Builder is a document-preparation service, not a course. Before the questionnaire is submitted, the buyer may request a full refund. If an answer changed after purchase and reveals a service that Policy Builder does not cover, the buyer may also request a full refund before submission.

After submission and before delivery, the buyer may request a full refund if AdminClear misses the displayed delivery target by more than 2 business days. Other requests during that period are reviewed individually. During the first 30 days after delivery, Standard service includes one customer-requested revision round and Custom service includes two customer-requested revision rounds. AdminClear corrections and included regulatory updates do not consume those rounds. After delivery, the order is generally not refundable. If AdminClear cannot correct a material error, the founder reviews the request individually.

A refund request never issues a refund automatically. The buyer must send a reason through the order page or email info@adminclear.org. AdminClear reviews the request, records the decision and sends any refund it authorizes to the original payment method. Policy Builder checkout will open after these terms receive legal review and the final launch checks are complete.

7. How to request a refund

Use either of these:

• Open Billing and refunds in the Help Center and submit a request from your order.
• Email info@adminclear.org from the email address on your account, with your order number and the course name.

8. Review and payment timing

We review written requests within 5 business days. When a request qualifies, we refund the full eligible amount to the original payment method. Your bank or card issuer controls when the credit appears, which is commonly 5 to 10 business days after we issue it.

We keep attendance, fees paid, refunds, and instructor difference records for at least 3 years after course completion.

9. Payment disputes

Please contact us before filing a dispute with your bank or card issuer so that we can review the problem directly. If a chargeback is filed on a purchase that does not qualify under this policy, we may suspend the related account.

10. Contact

Refund requests and policy questions: info@adminclear.org. Phone (346) 331-8870. Venture Mind Artificial Intelligence Inc., doing business as AdminClear, 4213 N Frazier St, Suite C4, Conroe, TX 77303. Mailing address: 23 E Bonneymead Cir, The Woodlands, TX 77381.